As Tutor can I reschedule or cancel a lesson?

Can I reschedule or cancel a lesson? (For Tutors)

Yes, as a tutor on Turkish Mate, you can reschedule or cancel lessons you have accepted. We understand that unforeseen circumstances can arise. However, it's crucial to do this responsibly and be aware of the platform's policies and the impact on your students.

How to Reschedule or Cancel from Your Dashboard

You can manage your scheduled lessons directly from your Tutor Dashboard:

• Log in to your Turkish Mate tutor account.
• Navigate to your dashboard, usually to a section called "My Schedule," "Calendar," or "Upcoming Lessons."
• Find the specific lesson you need to change.
• Look for options next to the lesson details, typically labelled Reschedule or Cancel.
• Click the appropriate button:
  • Reschedule: You will usually be prompted to select a new date and time that works for both you and the student (the student may need to confirm the new time).
  • Cancel: Confirm the cancellation. The system will process it based on the time remaining before the lesson.

IMPORTANT: Cancellation Policy & Timeliness

Our cancellation policy applies to both students and tutors to ensure fairness. Cancelling a lesson, especially with short notice, can negatively impact your students and your reputation on the platform.

You must provide sufficient advance notice when rescheduling or cancelling whenever possible. Repeatedly cancelling lessons, particularly close to the scheduled time, may affect your visibility, ranking, or account status on Turkish Mate.

Please carefully review the official Turkish Mate Cancellation Policy for the specific timeframes and potential consequences for tutor cancellations:
[Link to Tutor Cancellation Policy Page Here]
(Understanding this policy is essential for maintaining a good standing.)

What Happens for the Student?

When you cancel a lesson through the platform:

• The student is automatically notified of the cancellation via the platform and/or email.
• The lesson credit or payment the student used for the booking is automatically returned to their account, allowing them to rebook with you or another tutor.

Best Practices for Rescheduling/Cancelling

• Communicate Directly: Always send a polite message to your student via the Turkish Mate messaging system as soon as you know you need to reschedule or cancel, in addition to using the official cancellation button. Explain briefly (if appropriate) and apologize for any inconvenience.
• Offer Alternatives: If rescheduling, suggest alternative times that might work. If cancelling, express hope to see them in a future lesson.
• Cancel/Reschedule Early: The more notice you give, the better it is for the student and your professional image. Avoid last-minute changes unless absolutely unavoidable due to emergencies.
• Keep Your Calendar Updated: Proactively block off times you know you'll be unavailable to prevent conflicts in the first place.