How do I contact customer support? - Help Center
How do I contact customer support if I have an issue?
We're here to help! If you encounter any problems or have questions about using Turkish Mate, you have several convenient ways to reach our support team:
Email Support (Recommended for Detailed Issues)
For most inquiries, especially those requiring detailed explanations or attachments, please email us directly at:
support@turkishmate.com
We aim to respond to emails as quickly as possible during our business hours.
WhatsApp Chat (For Quick Questions)
For faster responses to simple questions or urgent minor issues, you can reach us via our WhatsApp support line. Please note this is a Turkish number:
+90 545 ... {/* Replace ... with the rest of the number */}
While we strive for quick replies, complex issues might still be better handled via email.
You can also send us a message directly through the form on our website's "Contact Us" page. This is a good option if you prefer not to use email or WhatsApp.
Visit the Contact Us Page {/* Update this link if needed */}
Help Center (Self-Service First!)
Before reaching out, we highly recommend checking our comprehensive Help Center! Many common questions about using the platform, billing, lessons, and policies are already answered there. You might find your solution instantly!
Explore the Help Center
Quick Tip: When contacting support, please provide as much detail as possible about your issue (including your username, relevant tutor/lesson information, and screenshots if applicable) so we can assist you more efficiently.