How do I report a problem with a student or lesson?
If you encounter any issues regarding a specific student's conduct, a lesson that didn't go as expected, or any other problem related to your experience on Turkish Mate, it's important to report it to our support team so we can investigate and take appropriate action.
How to Report a Problem
There are primary ways to submit a report:
- Using the "Report a Problem" Feature (Recommended): Many sections within your Tutor Dashboard or specific lesson pages may have a dedicated "Report a Problem," "Report Issue," or flag () icon. Using this feature is often the quickest way as it can automatically include relevant lesson or student details.
- Contacting Turkish Mate Support Directly: If you cannot find a specific reporting feature or prefer direct contact, you can always reach out to our support team through our standard channels:
- Via the Contact Form on our website
- By sending an email to our support address ([Your Support Email Address Here])
- Through the Live Chat feature (if available)
What Information to Include in Your Report
To help us resolve the issue efficiently, please provide as much clear and objective information as possible:
- Student's Username: The exact username of the student involved.
- Lesson Details: Date and time of the specific lesson(s) where the problem occurred.
- Clear Description of the Problem: Objectively describe what happened. Be specific about the conduct, technical issue, or other concern. Avoid emotional language and stick to the facts.
- Time Stamps (if applicable): If the issue occurred at a specific point during a lesson video (if recorded), mention the approximate time.
- Evidence (if available): Attach relevant screenshots of messages (from the Turkish Mate platform only!), or other supporting documentation if applicable. Do not share evidence from outside the platform.
- Desired Outcome (Optional): You can mention what resolution you are seeking (e.g., a warning for the student, lesson cancellation, clarification on policy).
Reporting problems promptly helps us maintain a safe, respectful, and professional learning environment for everyone on Turkish Mate.
Key Takeaway: To report an issue with a student or lesson, use the "Report a Problem" feature within your Tutor Dashboard or lesson details if available. Alternatively, contact Turkish Mate Support directly via our contact form or email. Provide clear, detailed information and evidence (from within the platform) to help us investigate effectively.
