What should I do if I experience technical issues during a lesson?

What should I do if I experience technical issues during a lesson?

Technical issues can occasionally happen during online lessons. If you encounter problems like poor connection, audio/video failure, or platform glitches, here’s a step-by-step guide on what to do:

Step 1: Quick Troubleshooting Checks

First, try these common quick fixes. Inform your student via the lesson chat (if available) that you are experiencing issues and trying to resolve them:

1. Check Your Internet Connection: Ensure your Wi-Fi or wired connection is stable. You might quickly run an internet speed test if possible. Ask the student to check theirs too, as the issue might be on their end.
2. Refresh/Rejoin: Try refreshing the lesson page or completely leaving and rejoining the Turkish Mate virtual classroom. Ask the student to do the same if the issue persists.
3. Check Audio/Video Settings: Verify that your browser has permission to access your microphone and camera, and that the correct devices are selected in the lesson settings.
4. Close Unnecessary Applications: Close other programs or browser tabs that might be consuming bandwidth or system resources.

Step 2: Contact Turkish Mate Support

If the initial troubleshooting steps do not resolve the problem within a few minutes, it's time to get help:

• Immediately contact Turkish Mate Support through the designated support channel (e.g., live chat button, helpdesk ticket, support email - specify your platform's method here).
• Provide as much detail as possible to help them diagnose the issue quickly:
  • Your username and the student's username
  • The scheduled lesson time
  • A clear description of the technical issue (e.g., "no audio," "video frozen," "cannot share screen")
  • When the issue started
  • Any error messages you see
  • Screenshots, if possible

Continue trying to communicate with the student via the lesson chat or Turkish Mate messages while waiting for support.

Step 3: If the Issue Cannot Be Resolved Promptly

If the technical issue severely disrupts the lesson and cannot be fixed quickly by you or with immediate help from support:

1. Communicate with the Student: Use the Turkish Mate messaging system (if lesson chat is unusable) to explain the situation clearly and apologize for the disruption.
2. Agree to Reschedule: Do not simply end the lesson without agreement. Propose rescheduling the lesson for a later time or date that works for both of you.
3. Confirm Rescheduling: Once a new time is agreed upon, make sure the lesson is formally rescheduled according to platform procedures or student actions (e.g., student cancels and rebooks, or you adjust the schedule if possible).
4. Inform Support (if needed): Let support know that you have agreed with the student to reschedule due to the unresolved technical issue, especially if the lesson needs to be marked as incomplete or requires adjustment by the support team.

Maintaining clear communication with the student throughout this process is crucial.